Välj språk: Svenska

Self Design***Norrmalms Möbler***Since 1947

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Tonorex Design AB
+46-83 272 83
559215-4156
SE559215415601
info@tonorex.se
Karlbergsvägen 29B, Stockhom, 11327 Sweden

Answers to common questions

FAQ

You will find the full list here.

Drop by and visit our main showroom in the heart of Stockholm city, Vasastan; You can even book a free Design Consultation in the showroom or via telephone meeting.
A walk through our showroom allows you to see and touch a wide variety of displayed models, design options, and finish.

We produce our furniture from scratch to provide you with a large variety of options and great quality takes some time.
All our furniture range is designed and produced in our workshops in Sweden and Europe. This results in shorter transport times in all Europe.
The production process usually takes 7-10 weeks to finalize your piece of furniture; add 1-2 weeks for shipping company to deliver it in Sweden.
Please note that international shipping could take longer due to more administration and the physical distance from our facilities. However, we are always striving to deliver as fast as possible, taking the given circumstances above into consideration.

Due to the high demand in the wood industry, lead times are changing. Get your order started today to secure your place in line sooner rather than later!

We do not accept cancellation or return of custom orders as all our models get customized to specific customer requirements and cannot be resold.

We offer a cooling-off period of 10 days from the time of purchase, during this period if you regret (or change your order), the full purchase price (if you regret it), or the difference (in case you change to a cheaper design), will be refunded via the same payment channel as you had paid for your purchase.

In the same way, if you pay via Klarna, your invoice/part payment is activated 10 calendar days after the date of purchase.

This is because after 10 days, the production process for your order switches to being custom-made according to your choices and then the process can no longer be stopped.

Since all Tonorex Designs products are custom-made goods, there is no possibility of change or refund after 10 calendar days from the date of order.
If you do need to modify or cancel an order you just have 10 days after your order date. Any changes to the orders must be informed in written by sending an email to info@tonoex.se. You need to make sure that you get a confirmation of change/cancelation from our customer service under the 10-days period after your order date.
After that, your order goes into production phase and can’t be stopped. We do not accept cancellation of orders as our products are all made-to-order and customized to specific customer requirements and cannot be resold.

If you have an ongoing order, you can update the delivery address before it is picked up by the delivery company. Please contact us by email (info@tonorex.se) to update your address. Please include your full name, order number, and the correct shipping address in your email.
We will do our best to change the shipping address before it ships.
For more information please read Terms and Conditions.

You will receive a shipping confirmation email with carrier details and tracking (if available for your shipping method) once your order has shipped.
You can also use your order number and email address to track your shipment here: Order Lookup.

Contact our support team at +46-83-272-83 or chat with us.
Also by e-mail: info@tonorex.

We ship your furniture as soon as it is ready and try to deliver all items you have ordered at the same time. Even items from multiple orders can be combined and delivered at the same.
However, items carrying a similar lead time may still ship separately if they production time varies considerably.
A shipping confirmation email will be sent for each shipment of your order.

Please make sure to note visible damages to the carrier at the time of delivery and reach out to our team right away by emailing us here  within 3 days of delivery date. We’ll resolve your issue as soon as possible!

You always need to check the package upon arrival in the presence of the transporter. According to transport companies’ rules (e.g., NSAB 2000/2015), visible damage must be reported to the carrier immediately at the time of delivery.
It is also very important to unpack and control your products right away (within 3 days) for non-apparent shipment damage.
In addition to immediate notification of shipping damage to the carrier, shipping damage (even non-apparent transport damage or (partial) loss) must always be reported in writing to info@tonorex.se within 3 days of delivery. The email must include the order reference, clear digital images of the shipping damage to the furniture, the outer packaging, as well as a picture of the product (as a whole) with the damage visible. This is required to verify the shipping damage and claim it to the transport company within their valid complaint period.
For more information please read Terms and Conditions.

Our number one priority is to help you design your unique piece of furniture and be there for you on the way from order to delivery and maintenance of your custom-made furniture.
You are welcome to book your free Design Consultation in the showroom or via telephone meeting.
Our support team is at your service by e-mail: info@tonorex.se.
You can also give us a call at +46-83-272-83 or Chat with us.

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